GENERAL INFORMATION

Holliday Smith Art Jewelry is solely owned US business. All receipts, including credit card receipts and invoices will bear the name Holliday Smith. For orders received before 1:00 p.m., Monday through Friday, Holliday Smith Art Jewelry will try to process your order the same day. Orders received after 12:00 noon will be processed the following business day. Holliday Smith Art Jewelry makes every effort to ship within 24 hours, but orders may take as much as 72 hours depending on our work load. I am available to answer questions via phone from 8a.m. to 6 p.m. Monday -Friday (eastern time) at 765.203.6926. Other hours by appointment. I do have an answering machine. If for some reason I am unavailable, leave a message and I will call you back.

ORDER BY PHONE

765.203.6926
Monday-Friday 8:00 a.m. - 6:00 p.m. C.S.T.
We do prefer to have you order through the shopping cart on line but if you need to speak to us, to speed the ordering process, please feel free to call.

ORDER THROUGH SHOPPING CART SYSTEM

Complete all required information on the order form. Please include your daytime phone number. If you have any problems with the cart, please contact me at holli@hollidaysmith.com or call me at765.203.6926

PAYMENT METHODS

Holliday Smith Art Jewelry accepts credit cards through Paypal . We also accept money orders. Sorry NO COD's or checks. Payment via Money Order for your order is due within 7 days or your order is considered void. (Unless you have made prior arrangements with me).

Using Paypal - How Does It Work

If you are not a member of PayPal.com, go check them out. It is a Great, SAFE way to pay online. We highly recommend them!

You set up an account once and then you can pay anyone you need to online through their secure server.

It's easy, its fast, and free to buyers. Seller pay a small fee for each transaction. Check it out! You love it! If you wish to pay via Paypal, please wait for a personal confirmation from me. I need to check and make sure we have everything you want first.

SHIPPING & HANDLING

The cart will not show shipping rate. Shipping is FREE with all US and Canada orders . Ask us for a quote for international orders. Insurance is also included. So the prices you see on our site include everything except sales tax for Indiana residents.

SALES TAX

Indiana residents, please add 7% sales tax to your order after adding all applicable shipping charges.

DAMAGED or OPEN PACKAGES

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.

Every package is insured. Please do not throw away your packaging. If we need to file a claim we will need the original package for inspection by the post office.

RETURNS

Prior to returnin g any merchandise you must contact me to obtain authorization. Merchandise must be returned to us within ten (10) days of receipt, in resalable condition, insured for full value, and shipped pre-paid along with a copy of your sales invoice. Packages returned C.O.D. will not be accepted. Special orders are not returnable. Before returning any items, contact us at765.203.6926. Upon receipt of the undamaged, unaltered merchandise, we will issue a credit, exchange or a refund for the value of the merchandise (less a 20% restocking fee); shipping charges are non-refundable and do not count towards credit. We reserve the right to determine whether any goods have been altered or damaged. Credit will be issued only upon our examination of the returned items. We cannot be responsible for packages you ship to us that are not insured!

SPECIAL ORDERS

Special Orders must be prepaid. No exceptions. I check everything over before it is shipped for quality. If your item arrives damaged see above for Damaged items.

PRODUCT AVAILABILITY

Holliday Smith Art Jewelry makes every effort to keep the items in our online catalog updated. However, due to unforeseen events, certain items may occasionally be sold. If any item on your order is unavailable, we will contact you immediately and refund your money.

PRICING POLICY

Holliday Smith Art Jewelry has made every attempt to accurately price the items in our online catalog. In the event of a typographical error, we will advise you of the correct information when you place your order. Prices are subject to change without notice.

FINAL STATEMENT

We sincerely hope that you will enjoy your visit. Please feel fre e to contact us if you have any questions or concerns.

Holliday Smith • Owner • Holliday Smith Art Jewelry • 765.203.6926

PERU, IN 46970

Email me at: holli@hollidaysmith.com

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